Refund policy

At GetVero, customer satisfaction is important to us. Because our platform provides digital software services and instant access to tools and resources, traditional product returns are not applicable. However, we strive to ensure fairness and transparency regarding subscription cancellations and refund requests.

Users may cancel their subscription at any time through their account dashboard or by contacting customer support. When a subscription is canceled, the account will remain active until the end of the current billing cycle, after which the service will not renew automatically.

Refunds are generally not issued for partially used billing periods, as access to the platform and its features is granted immediately upon subscription activation. However, in exceptional situations such as billing errors or technical issues that significantly impact service availability, refund requests may be reviewed on a case-by-case basis.

Customers who believe they have been charged incorrectly or experienced a service issue are encouraged to contact our support team as soon as possible. Our team will review the situation carefully and work toward a fair resolution. The goal of GetVero is to provide reliable marketing automation tools while maintaining a transparent and reasonable refund policy.